Assessment & Certification

Test your knowledge and earn your Genesys Cloud Agent Copilot Administrator Certification

Genesys Cloud Agent Copilot Assessment

Question 1 of 10
15:00
What is the primary purpose of Genesys Cloud Agent Copilot?
A
To provide AI-powered real-time guidance and assistance to contact center agents during customer interactions
B
To replace human agents with automated responses
C
To manage call routing and queuing
D
To generate customer surveys
85%
Congratulations! You've passed the assessment!

You've successfully demonstrated your knowledge of Genesys Cloud Agent Copilot administration.

Foundations

90%

Permissions

85%

Configuration

80%

Troubleshooting

85%

Your Achievement

Certificate of Completion

This certificate is proudly presented to

John Doe

for successfully completing the

Genesys Cloud Agent Copilot Administrator Certification

Date:

Score: 85%

Duration: 8-12 hours of comprehensive training

Training Director

Genesys Cloud Education

Technical Lead

Agent Copilot Team