Comprehensive training for System Administrators to configure, manage, and optimize AI-powered contact center solutions
8-12 hours self-paced learning with 4-hour instructor-led workshop option
System Administrators, IT Professionals, Contact Center Managers
Genesys Cloud Agent Copilot Administrator Certification upon completion
Practical exercises, real-world scenarios, and step-by-step configurations
Comprehensive manuals, guides, FAQs, and supplementary materials
Community forum, expert assistance, and ongoing learning resources
Understand licensing requirements, technical prerequisites, and system architecture for Genesys Cloud Agent Copilot.
Master role-based access control, user permissions, and security configurations for Agent Copilot.
Configure Agent Copilot settings, AI Studio summaries, and integrate with external systems.
Learn end-to-end testing procedures, common issue resolution, and performance optimization.
Developed by Genesys Cloud experts with real-world implementation experience
Access training materials on any device, anytime, anywhere
Regularly updated content reflecting the latest Genesys Cloud features
Join a community of professionals for discussion and knowledge sharing